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FAQ's

WHAT IS PERMANENT JEWELY?

 Permanent Jewelry is custom, welded jewelry designed to stay with you everywhere you go. We provide a variety of chains to choose from, custom fit the chain to your desired area and welded the jump ring closed to ensure the chain is attached. We will then quality check the chain and weld to check for any breakage before leaving.


DO I HAVE TO MAKE AN APPOINTMENT?
We are walk ins only! At this time, we only offer appointments for parties of 6+. Please contact us to book a time to come in for a private event - varies per location. 

DO YOU HOST EVENTS?

Absolutely! ​Here's what to expect when you book an event with us:

 

 

- MLJ Permanent Jewelry Experience

- An aesthetic & photo worthy environment

- Wide variety metals, chains & charms to choose from 

- Complimentary drink

- Personalized welcome sign

- Take home polaroid of your group

- Free charm for the guest of honor

To book an event, please email our events team at support@modrnluxejewels.com 

CAN CHILDREN GET PERMANENT JEWELRY? 
Of course! Children 10 and under will receive 50% off there chains. Charms are not discounted.


DO YOU OFFER CLASPS IF WE DON'T WANT IT TO BE PERMANENT? 
We do! We offer small lobster clasp for those who prefer to take their jewelry on & off. Each clasp is $22. 


CAN I ADD A CHARM LATER?
Of course! If you don't want to purchase a charm during your experience, you are welcome to visit any location at any time to add it later on.


WHAT IF I HAVE SURGERY OR AN MRI?
It is up to the discretion of your doctor whether or not they prefer you remove your jewelry. Our chains are not magnetic but in the case they ask you to remove them, simply cut the chain at the ring where we welded it to prevent damage to actual the chain. After your procedure, bring the chain by and we will be happy to reattach it - free of charge. 

IS PERMANENT JEWELRY TSA APPROVED?
Yes! The chains are not magnetic and will not sound any security alarms.


"I CANT WEAR JEWELRY WITH SPORTS"
For those who play sports, we recommend an anklet as this can be tucked into your sock. Or we offer clasps if you prefer to remove the jewelry before you play.


CAN I RETURN MY JEWELRY WITHIN 30 DAYS?
All permanent jewelry is final sale. We are providing a service and creating a custom fit chain for you specifically and cannot reuse the metal after it has been cut. Please ensure you are purchasing the chain you love before completing the spark process.


WHAT IF MY CHAIN BREAKS?
As part of the spark process, we quality check the chain to ensure it was attached before leaving the store. However, we understand the chains are not indestructible and things can happen overtime. We offer a FREE one time re-attachment within 30 days of purchase. After 30 days, we require a $10 fee to fix and reattach the chain.

I GOT PERMANENT JEWELRY BY ANOTHER BRAND, CAN YOU FIX IT?
We are always happy to fix your jewelry! However if you purchased the chain from another brand, we do charge a $20 fee to reattach it.

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